Terms & Conditions

‍Welcome to Bambassadors! We’re excited to have you on board. 

These Terms and Conditions are designed to ensure a smooth and transparent experience for everyone—brands, creators, and our team. 

These Terms and Conditions govern your use of the Bambassadors platform and services. This is a legal agreement between you (“Brand” or “Creator”, "you", or "user") and Brand Connection Ltd, doing business as Bambassadors ("Bambassadors," "we," "us," or "our")

By accessing or using the Bambassadors website at bambassadors.com or its subdomains, registering on the platform hosted at stage.bambassadors.com or its subdomains, working with Bambassadors through any other means outside the website and platform, or using other forms of communication, you acknowledge that you have read, understood, and agreed to all of these Terms and Conditions in their entirety. These terms may be modified by Bambassadors from time to time without notice. 

Please read them carefully. We are committed to upholding our responsibilities as well.

General Definitions

1. “Challenges” refers to video production projects facilitated through the Bambassadors platform. These projects may include:

• Raw Materials Creation – Videos filmed by Creators and delivered as raw footage without further editing.
• Creator-Filmed and Editor-Enhanced Content – Videos filmed by Creators and subsequently edited by professional video editors.
• Editor-Crafted Content – Videos created by professional video editors using existing footage, which may include materials provided by the Creator, the Brand, Bambassadors, or a combination thereof.
  

2. “Content” refers to any materials created by or provided to Bambassadors as part of the Challenge process. This includes, but is not limited to, videos (both edited and raw), aspect ratios, visuals, audio, scripts, raw concepts, and any other creative assets produced or made available during or after the Challenge.

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Part 1: Terms and Conditions for Brands

1. Getting Started
   1.1 Bambassadors provides a comprehensive, done-for-you production solution to help brands create impactful content for their marketing channels.
   1.2 By using Bambassadors, you agree to these terms to maintain a fair and productive collaboration.
   1.3 By registering, you confirm that you can provide access to digital products or ship physical products to creators as required. If you are a brand launching a new product, you also confirm that the product will be available to creators by the time your challenge begins.
   
   
2. Content Creation
   2.1 Brands can set up Challenges, which come in various types and configurations. In some Challenges, Brands may choose to purchase only certain videos created for them, based on their selected plans. In others, Brands are committed to purchasing all content produced as part of the Challenge, subject to reasonable revision requests. These options are determined by the available plans on the platform or as configured and agreed upon between the Brand and their Bambassadors point of contact.
   2.2 You are responsible for ensuring that all media files uploaded to Bambassadors are appropriately licensed. Bambassadors is not liable for any claims resulting from files that infringe third-party rights.
   
   
3. Pricing, Payment, and Fees
   3.1 Bambassadors may modify pricing and plans at any time without prior notice.
   3.2 Payments for video production must be made upfront unless otherwise agreed in writing. Accepted payment methods include credit card, bank wire, Wise, and PayPal. For wire transfers, brands must cover all associated bank fees.
   
   
4. Custom Contracts
   4.1 If a custom contract is signed, these Terms and Conditions still apply unless explicitly overridden in writing within said contract.
   
   
5. Content Usage
   5.1 Upon full payment, the Brand receives unlimited digital usage rights to the content created, excluding usage in print and commercial television (use on smart TVs is permitted). However, in the event of any dispute, including but not limited to credit card chargebacks, PayPal disputes, Wise disputes, legal actions against Bambassadors, or actions initiated by the Brand against our creators or editors without prior notification to Bambassadors, these rights are immediately revoked. In such cases, Bambassadors retains full ownership of all materials, and the Brand must immediately cease all use of the content, including but not limited to audio, video, visuals, scripts, and any related materials.
   5.2. Brand is strictly prohibited from reselling, sublicensing, or otherwise distributing any of the Content to third parties without prior written consent from Bambassadors. Should the Brand engage in such actions, Bambassadors reserves the right to immediately revoke all usage rights to the Content and demand that the Brand indemnify Bambassadors as deemed appropriate, without requiring proof of damages. Bambassadors may also pursue additional legal or other actions as necessary to address the violation.
   5.2 Brands must not request creators, editors, or the Bambassadors team to produce or engage in any illegal or provocative content or actions. In the event that such a request is made, Bambassadors reserves the right to withhold all payments received from the Brand without delivering any Content and may take further action as deemed appropriate.
   
   
6. Deliverables
   6.1 Bambassadors will deliver final video files as agreed upon with the Brand. Unless explicitly agreed in writing between the Brand and Bambassadors, editing project files, sound files, or other ancillary materials will not be provided. Bambassadors reserves the right to charge additional fees at its discretion for deliverables outside the original scope of the agreement, including but not limited to extra aspect ratios, raw footage, reshoots, or excessive revision requests. These additional charges will be communicated to the Brand before proceeding with the requested work.
   
   
7. Additional Costs
   7.1 Bambassadors reserves the right to charge additional fees for requests involving more than one creator in the filming (e.g., couples, families, parents, or friends), the use of props or groceries, or offsite filming locations (e.g., cafes, parks, hotels). If creators choose to voluntarily bear these costs in specific instances, it does not waive Bambassadors’ right to charge for such expenses in the future.
   
   
8. Multi-Language Content
   8.1 Bambassadors produces content in multiple languages; however, it is the Brand’s responsibility to conduct quality assurance. This includes reviewing all deliverables—such as translations and transcripts—for accuracy and providing revision notes as needed, following the standard revision process.
   
   
9. Brand Liability for Third-Party Actions
   9.1 Bambassadors is not responsible for any actions taken against the Brand by third parties, including competitors or social media networks, that result in the suspension, closure, or restriction of the Brand’s social media accounts or legal actions, even if such actions are related to the Content produced by Bambassadors or the mutual work between Bambassadors and Brand. It is the Brand’s sole responsibility to ensure compliance with platform policies and legal standards and to address and resolve any disputes directly with the reporting parties or platforms involved. Bambassadors’ obligations are limited to delivering the agreed-upon services and do not extend to mediating or resolving disputes between the Brand and third parties.
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10. Revisions Policy
    10.1 Video revisions are offered to ensure the Brand’s satisfaction with the Content. Bambassadors may allow revisions on raw drafts or final assets. The Brand must provide clear, detailed, and specific revision instructions within a reasonable timeframe. Vague or overly subjective requests, such as "make it prettier," may be declined at Bambassadors’ sole discretion.
    10.2 Revision requests must align with the original brief and not involve significant deviations.
    10.3 Excessive revision requests may incur additional charges.
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11. Refund Policy
    11.1 At Bambassadors, we are committed to ensuring satisfaction with the Content and Timelines of any Challenge. In the event of dissatisfaction, we will make every effort to address concerns and provide resolutions through our established resolution protocol. Brands are expected to fully cooperate with this process, which has proven highly effective in delivering desired outcomes for hundreds of companies.
    11.2 If, after following this protocol, the results are still unsatisfactory, the Brand may request a refund. Bambassadors reserves the right, at its sole discretion, to determine whether a refund is warranted and, if so, the appropriate amount.
    11.3 If a refund is processed at Bambassadors’ sole discretion, the Brand will immediately lose all rights to the Content. The Brand must delete all copies of such Content from its records, systems, and any distribution channels, and cease all usage of the Content in any form.
    11.4 It is important to note that if creators and editors have adhered to the brief requirements and brand guidelines and are not in breach of the terms outlined in this document, we ask Brands to respect the hard work and dedication of all parties involved. We encourage Brands to test the videos in their marketing channels, as even videos that may not meet subjective preferences can often perform effectively for the intended purpose. Refunds should be considered a last resort rather than an initial reaction.
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12. ‍Respect and Communication
    12.1 All communication must go through Bambassadors. Directly soliciting creators outside the platform is prohibited. Violations may result in penalties, including indemnification for damages.
    
    

Part 2: Terms and Conditions for Creators

1. Your Participation
   1.1 Bambassadors, including its platform and team, may invite you to participate in Challenges; however, there is no guarantee or obligation to provide any specific amount of work. You are free to accept or decline any Challenge at your discretion.
   1.2 Once you confirm your participation and are selected by the Brand to create the desired Content, you are committing to delivering the Content in accordance with the brief requirements and within the timeframes stated on the platform and in email notifications. If the Content does not meet the requirements, you agree to collaborate with the Bambassadors team to revise the Content as instructed by the Brand or Bambassadors.
   1.3 By participating in a Challenge and submitting Content, you confirm that you, as the Creator, and any individuals featured in your Content have voluntarily agreed to participate and have reviewed and accepted all applicable terms and conditions outlined by Bambassadors. It is your responsibility to ensure that all participants appearing in the Content have provided their explicit consent to be filmed and to have their likeness used in accordance with these terms. Bambassadors assumes no liability for any claims arising from a failure to obtain such consent.
   1.4 If you are represented by a third party, such as an agent or manager, both you and your representative are bound by and committed to adhering to these terms and conditions. It is your responsibility to ensure that your representative is aware of and complies with all obligations outlined herein. Bambassadors assumes no liability for any disputes or conflicts between you and your representative regarding these terms.
   
   

2. Ownership and Usage
   2.1 By applying to participate in any Challenge on the Bambassadors platform, you waive all rights to the Content you create as part of the Challenge.
   2.2 Bambassadors retains ownership of all Content until the Brand has completed full payment. Once payment is received in full, ownership of the Content is transferred to the Brand.
   2.3 Bambassadors and the Brands are granted full rights to modify and distribute your Content at their sole discretion, with no obligation to notify you or any representative acting on your behalf (e.g., an agent).
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3. Compensation for Creators
   3.1 Compensation for Creators may vary from one Challenge to another and is determined at Bambassadors’ sole discretion. Bambassadors reserves the right to offer different rates for each Challenge, which may be applied globally to all participants in a Challenge or adjusted on an individual Creator basis. Compensation rates will be communicated prior to application for each Challenge, and Creators agree to these terms upon accepting a Challenge.
   3.2 Additional incentives, such as contests, are offered at Bambassadors’ sole discretion and may be subject to change without prior notice.
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4. Payment Policies
   4.1 Payments are normally processed weekly in USD.
   4.2 You are responsible for maintaining a payment account that can accept USD.
   4.3 Delays may occur due to holidays or unforeseen circumstances. Bambassadors shall not be held responsible for any delays caused by circumstances beyond its control, including but not limited to blocked payment accounts, system failures, or other unforeseen issues.
   4.4 Payments may be withheld at Bambassadors’ sole discretion and without prior notice if you fail to comply with the brief or other requirements.
   4.6 Bambassadors currently offers payment options via Wise, bank transfer, and PayPal. However, Bambassadors reserves the right to modify or change these payment options at any time and without prior notice. Creators are required to provide acceptable payment methods as requested by Bambassadors. Failure to do so may result in the withholding or forfeiture of payments.
   4.7 Bambassadors is not responsible for covering any fees charged by the recipient's bank or financial institution. These fees may vary depending on the Creator’s chosen payment method and the policies of their financial provider. While some Creators may incur no fees, others may face higher costs to receive payments, whether through bank transfer, PayPal, or other payment methods. Creators are advised to review and understand the potential charges associated with their selected payment method, as these fees will be borne by the Creator.
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5. ‍Content Guidelines
   5.1 You are permitted to use only the media provided or approved in the brief or supplied directly by our team through email, Google Drive, or other electronic means. Under no circumstances may you use, incorporate, or attach any media not provided by Bambassadors in any communication, whether on or off the Bambassadors platform.
   5.2 Any violations may require you to indemnify Bambassadors against third-party claims at our sole discretion and without prior notice.
   5.3 All Content must comply with the policies and guidelines of relevant social media platforms. Any violations of these policies may result in corrective actions, including removal from Challenges or withholding of payments, at Bambassadors’ sole discretion and without prior notice.
   5.4 Creators are strictly prohibited from creating or sharing hateful, illegal, or otherwise prohibited content on their own channels, platforms, or any other creator or social media accounts. This applies regardless of whether the content has been published, removed, or blocked by any social media platform in any country. This prohibition is effective at all times, including before, during, and after the Creator’s participation with Bambassadors.
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6. ‍Scripts and Concepts
   6.1 Whether developing your own concepts or following provided scripts, you must adhere to all brief requirements. Non-compliance may result in corrective actions at Bambassadors’ sole discretion.
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7. Offsite Filming and Expenses
   7.1 Offsite filming must be coordinated with Bambassadors in advance. Creators are responsible for ensuring they have all necessary items to film properly and meet the brief requirements and best practices. Failure to do so may result in the need for reshoots at the Creator’s own expense.
   7.2 Bambassadors may request the Creator to purchase props or groceries necessary for a production. In such cases, the Creator may be asked to make the purchase and submit an invoice to Bambassadors for reimbursement, following the standard invoicing process. All purchases must be pre-approved by Bambassadors to qualify for reimbursement. Bambassadors reserves the right to request receipts for any expenses incurred during indoor or offsite filming, at its sole discretion.
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8. Creator Liability for Product Use
   8.1 By accepting a Challenge, Creators acknowledge that they have conducted the necessary research on the product, including but not limited to its ingredients, proper usage, disposal methods (if applicable), and any potential risks associated with its use. Creators assume full responsibility for any harm, injury, or damage caused to themselves, others, or any property as a result of their use or handling of the product. Bambassadors shall not be held liable for any such incidents, and the Creator agrees to release Bambassadors from any claims or responsibilities arising from the product or its use.
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9. Additional Contracts
   9.1 Certain productions may require Creators to sign additional contracts as determined at Bambassadors’ sole discretion. Creators are responsible for signing and returning these contracts to Bambassadors promptly if requested.
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10. Returning Products
    10.1 Creators may be required to return products in good condition as part of certain productions. Creators must cooperate to the best of their ability and ensure availability for carriers and delivery companies to facilitate the timely and successful return of the items.
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11. Prohibited Associations
    11.1 Creators are strictly prohibited from donating to or affiliating with any illegal or terrorist organizations. Any violation of this requirement may result in the immediate termination of the Creator’s participation with Bambassadors and the withholding of payments, at Bambassadors’ sole discretion and without prior notice.
    
    
12. Termination
    12.1 Bambassadors reserves the right, at its sole discretion and without prior notice, to remove Creators from a production or restrict its platform user. If required, products provided for the production must be returned.
    
    
13. Confidentiality and Respect
    13.1 Confidential information shared with you must not be disclosed to any third party.
    13.2 Creators are prohibited from contacting Brands directly for any reason. Non-compliance may result in immediate removal from the platform or Challenges at Bambassadors’ sole discretion and without prior notice.

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A Note From Us

At Bambassadors, we value creativity and trust. These Terms and Conditions exist to ensure fairness and respect for all parties. If you have any questions, we’re here to help at hello [a - t] bambassadors. com

Thank you for taking the time to review these terms to ensure a smooth and successful collaboration.

Let’s work together to create something incredible!

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